Do take note that if you access any third-party link or website from our Services, you may need to refer to the privacy policies of such third parties. Abadía Retuerta does not endorse and is not responsible for the information or privacy practices of websites or services owned by third parties.
If you have any questions in relation to the processing of your Personal Information or this Policy, please refer to our Contact us section.
How do we deal with information from individuals under the age of 14?
What Personal Information do we process and for what purposes?
Most of our Services do not require any form of registration or sign-up to access the Services.
A. Information that you provide to us voluntarily
A.1 Registration of user accounts
To use some Services (or individual parts of them) it may be necessary to create a user account by registering beforehand. When registering, you have to provide your name, email address, loginID, security questions & answers, encrypted passwords, postal address, telephone number.
We process and save the Personal Information provided during registration exclusively to enable you to access the content specifically relevant to you. The legal basis for processing your Personal Information may be fulfilment of obligations under an agreement with you or consent from you.
A.2 Contact requests, customer support or feedback
For inquiries via our contact form, you must provide your name, postal address, e-mail address, telephone number, the reason for contacting you and your message. You may provide your social media profile information including name, email address, contact details, comments, and reactions when you interact with us on social media platforms or using your social media login credentials to authenticate on our website.
We process and save the Personal Information provided in the contact request only to process and answer your request regarding our products and services and to get in touch with you.
The legal basis for processing your Personal Information is the fulfillment of our contractual obligations to communicate any relevant concerns about which you have contacted us.
When subscribing for our newsletter service, you will need to provide your name, email address and/or postal address.
Insofar as you have given us your consent to data processing when registering for the newsletter service, we process and save the Personal Information provided when subscribing for the newsletter only to provide the newsletter service and you in accordance with the newsletter service you have subscribed to inform about Abadia Retuerta events, products, services and / or promotions.
If you have consented to this when subscribing for the newsletter, we can also analyze your user behavior when opening the relevant newsletter and process the data collected for the personalization of future newsletters and other promotional communication.
The legal basis for the processing of your Personal Information is your consent.
A.4 Orders and services
When ordering products and services via the website (such as when placing an order, making hotel reservations, purchasing experiences etc,….), you must provide your name, e-mail address and mailing address and, if applicable, your payment information.
We process and save the Personal Information provided when placing an order to provide you with the products and services you have ordered and for our business purposes including improving our products and services and tailoring your experiences when interacting with the Services. The legal basis for processing your personal data is fulfilment of contractual obligations and our legitimate interests.
B. Information that is collected automatically
B.1 Website usage analytics
Certain of our Services, including websites, may use the web analysis service “Google Analytics” from Google LLC, of 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) to optimize them. Google uses this information obtained by the cookie to save a profile of which pages you have visited within a session. The information generated by the cookie about the use of the Services is transmitted to Google servers and stored there. In order to increase the security of your personal data, we use the «anonymize IP» function or other features provided by Google to keep you anonymous. For more information on how IP anonymization works, click https://support.google.com/analytics/answer/2763052
Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity for us and to provide us with other services relating to website activity and internet usage. Abadía Retuerta uses the data received from Google Analytics for business planning, for its own business activities and for marketing measures to better understand how the content of our web services and the associated experience can be improved.
The legal basis for the processing of your Personal Information when we do website analytics is your consent or our legitimate business interests.
B.2 Other tracking technologies
We may use other technologies including the tags that may collect some of your information like IP address to support website analytics offered by the providers, including but not limited to, mentioned below:
The legal basis for the processing of your Personal Information is your consent or our legitimate business interests.
B.3 Website preferences and security
We may collect certain information about you like your IP address, unique device identifiers like Media Access Control (MAC) address, computer type (Windows or Mac), browser type and version, screen resolution, operating system name and version. We may also derive your location information from your IP address. We use this information to secure our websites and network systems and to improve our services by recording your preferences, maintaining service levels, diagnosing, and troubleshooting technical issues.
The legal basis for the processing of your Personal Information is our legitimate business interests.
We may combine, aggregate, or anonymize Personal Information with data we may collect from or about you from other sources, such as public databases, providers of demographic information, joint marketing partners, public social media platforms (data made public by you), and other third parties.
We may use your data for our business purposes, including audits, monitoring and prevention of fraud, infringement, and other potential misuse of our products and services, and for modifying our services.
Also, we may use your Personal Information:
Generally, we do not collect Sensitive Personal Data. You are requested not to disclose your Sensitive Personal Data to us unless we specifically ask you to do so in connection with the Services (e.g., health data in case you use any spa treatment, etc…).
When and to whom do we disclose your Personal Information?
Also, we may disclose your Personal Information to a third party if we are required to do so because of an applicable law, requests from public and government authorities (including court order, subpoena, or governmental regulation), even outside your country of residence; if we need to enforce our terms and conditions; when we believe in good faith that the disclosure is necessary to protect legal rights, the security or integrity of this website; to protect your safety or the safety of others; as part of any criminal or other legal investigation or proceeding in your country or in other countries; or to third parties, advisors, and other entities to the extent reasonably necessary for development of or to proceed with the negotiation or completion of a corporate or commercial transaction.
Your Personal Information may also be processed, accessed, or stored in countries outside Spain. Such countries may offer a different level of protection of Personal Information. If we transfer your Personal Information to external companies in other jurisdictions, we will make sure to protect your Personal Information by applying the level of protection required under applicable data privacy laws by implementing adequate technical and organizational measures. In the event that your Personal Information is transferred to a service provider based in a third country (countries outside the European Union that do not have a level of data protection comparable to the data protection law of the European Union, as determined by a competent data protection authority) and processed there, Abadía Retuerta ensures the protection of your Personal Information by means of Standard Contractual Clauses or EU Model Clauses or another method in accordance with applicable law. Should these Standard Contractual Clauses in the future be declared null and void and/or be revised by the European Commission, we will adopt other applicable and/or approved instruments to provide for appropriate safeguards required for the third country transfers and enter into such agreed instruments in a written and legally binding form.
For transfers of Personal Information among Abadía Retuerta subsidiaries and affiliates, Novartis has adopted Binding Corporate Rules, a system of principles, rules, and tools, authorized by European law, to regulate the transfer of Personal Information outside the EEA and Switzerland. Read more about the Novartis Binding Corporate Rules by clicking here.
How do we protect your Personal Information?
We have implemented appropriate technical and organizational measures designed to provide an adequate level of security and confidentiality to your Personal Information.
The purpose of these measures is to protect Personal Information against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure, or access and against other unlawful forms of processing.
How long do we store Personal Information?
We will only retain your Personal Information for as long as necessary to fulfil the purpose for which they were collected or to comply with legal or regulatory requirements.
What are your rights and how can you exercise them?
Whenever we process Personal Information, we take reasonable steps to keep your Personal Information accurate and up to date for the purposes for which they were collected. We will provide you with the ability to exercise the following rights under the conditions and within the limits set forth in the law.
If you have a question or want to exercise the above rights, you may send an email to our data protection officer at firstname.lastname@example.org or a letter to Abadía Retuerta at their local address with a scan of your identity card for identification purpose, it being understood that we shall only use such data to verify your identity and shall not retain the scan after completion of the verification. When sending us such a scan, you should make sure to redact your picture and national registry number or equivalent on the scan.
If you are not satisfied with how we process your personal information, you may address your request to our data protection officer at email@example.com, who will investigate your concern.
How frequently we update this policy?
If you wish to contact us regarding how we use your Personal Information or you wish to exercise your data privacy rights, please email us at firstname.lastname@example.org or write us to the following address:
Carretera N-122, Km 332,5
Sardón del Duero, 47340 (Valladolid)
To facilitate the most efficient answer, please provide the following information:
Some states (including but not limited to California, Nevada and Texas), have state specific rights for their residents. Click here to learn more about those state specific rights.